Frequently Asked Questions (FAQ)

How can I watch preview videos and free videos?

To access our preview and free videos, all you need is a free customer account with EROTIK.com.

Log in with your email address and password to explore all available content. You can simply add free videos to your shopping cart and proceed to checkout. If your shopping cart contains only free videos, there are no charges. Free is free!

How can I buy videos?

Simply add the videos you want to your shopping cart and then follow the steps at checkout. Once payment is complete, your purchased content will be made available to you immediately.

If you pay by bank transfer (prepayment), the content will be unlocked as soon as we receive your payment.

After your purchase, you can download the videos or simply stream them online.

Where can I find the videos I’ve purchased?

You can find your purchased videos at any time in your personal movie library under “My Account.”

There, you can access your previously purchased content directly and, if available, stream it or download it again.

Go to My Movies.

I don’t want a whole movie. Can I buy individual scenes?

Yes. You can also buy individual scenes from a movie. You’ll find the scenes you’ve purchased in your scene overview.

Can I also stream videos I’ve purchased?

Yes. You can not only download your purchased videos, but also stream them directly online.

This allows you to watch your movies flexibly without having to download a file first.

Can I download videos I’ve purchased?

Yes. For titles where this option is available, you can download your purchased videos and save them to your device.

You can find the available download options directly under “My Movies” or in the respective movie overview for the movies you’ve purchased.

On which devices can I watch my videos?

You can access your digital content on standard internet-enabled devices, provided they support the respective video format and playback via our website.

These include, for example, computers, laptops, tablets, internet-enabled TVs, and smartphones.

You need an active internet connection to play the videos. Display and playback may vary depending on your device and browser.

How long can I access the videos I’ve purchased?

Your purchased content is stored in your personal movie library and is available to you at any time. The exception is amateur clips, as their long-term availability unfortunately cannot be guaranteed. We recommend downloading amateur clips to prevent loss.

Important: However, due to licensing terms set by the respective rights holder or for other reasons, individual pieces of content may no longer be available at a later date.

Important: If you delete your customer account, your previous purchases will also be deleted and can no longer be accessed afterward.

I’ve rented movies. How long do I have access to them?

Rented content is available for 48 hours after you first click "Play." The timer does not start until then.

Once the time has elapsed, the rented movie will automatically disappear from your account.

Can I cancel or return a digital purchase?

Special rules apply to digital content. Once you have expressly agreed that the delivery of the digital content will begin before the statutory cancellation period expires, and you have confirmed that you thereby forfeit your right to cancel, cancellation may be excluded.

The relevant information and your consent will be displayed before you complete the purchase. View current Terms and Conditions.

If you encounter technical issues with purchased content, you can of course contact our support team.

My download/stream isn’t working. What can I do?

If you’re having trouble with one of our products, you can contact us at any time. Please use our contact form, send us an email, or call us at our toll-free support hotline: 0800 383 74 67.

I don’t like the movie. What can I do?

Please understand that returns or refunds are not possible if you simply don’t like the movie.

Therefore, please familiarize yourself with the movie's content before purchasing—ideally by reviewing the available product description, screenshots, and trailer.

How can I delete my customer account?

You can delete your customer account yourself at any time. To do so, log in and click the "Delete Customer Account" button in your customer account. For security reasons, we’ll then send you an email asking you to confirm the deletion request.

After your confirmation, a 7-day cooling-off period begins. If you log in again within these 7 days, the deletion will be automatically canceled. If you do not log in, your account will be permanently deleted after the 7 days have elapsed. Important: When your account is permanently deleted, all your previous purchases, your shopping cart, and your favorites will be permanently lost.

How can I change my email address or password?

You can manage your personal account information directly in your account settings.

If you’ve forgotten your password, you can use the “Forgot Password” feature on the login page to set a new password.

If you’re unable to change or recover your password, our Support team will be happy to assist you.

How can I pay?

You can pay securely and discreetly using the following payment methods:

The payment methods actually available may vary depending on your device, your country, and the order total.

Do you have any other questions? We’re happy to help!

Please use our contact form, send us an email, or call us at our toll-free support hotline: 0800 383 74 67.