Frequently Asked Questions (FAQ)

How can I watch preview videos and free videos?

You get access to all uncensored content as soon as you have a customer account on EROTIK.com and have logged in with your email address and password. You can simply add free videos to your shopping cart and proceed to checkout. If you only have free videos in your cart, there are no costs. Free stays free!

How can I buy videos?

You can order quickly and easily via our shop. Simply add one or more videos to your shopping cart and then proceed to checkout. After successful payment, you can enjoy the videos immediately. When paying by bank transfer (prepayment), the movies are only unlocked after the payment has been received.

After purchasing, you can download the videos or simply stream them online. All videos remain saved for you on EROTIK.com and can be accessed at any time.

How can I reach you?

You can reach our support team by phone at 0800 383 74 67. Additionally, you can send us a message at any time via our contact form or by email. Support is available for you 7 days a week.

How can I pay?

You can pay safely and discreetly with the following payment methods:

Where can I find my purchased videos?

You can find your purchased video downloads in your movie library at EROTIK.com.

How can I delete my customer account?

You can delete your customer account yourself at any time. To do so, log in and click the "Delete account" button in your customer account. For security reasons, we will then send you an email in which you must confirm the deletion request.

After your confirmation, a 7-day grace period begins. If you log in again within these 7 days, the deletion will automatically be canceled. If you do not log in, your account will be irrevocably deleted after the 7 days have expired. Important: Upon final deletion, all your previous purchases, your shopping cart, and your favorites will be permanently lost.

Do you have further questions? We are happy to help!

Please use our contact form, send us an email, or call us on the free support hotline: 0800 383 74 67.