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Accessibility information
KNPB Media B.V. strives to make its digital services accessible in accordance with applicable European and Dutch accessibility standards.
Scope
This accessibility information applies to the website https://www.erotik.com of KNPB Media B.V., Eurode Park 1–58, 6461 KB Kerkrade, Netherlands.
Description of the service
Our website offers an online store where customers can purchase digital films, collect them in their virtual library, and play them. The platform allows users to manage and view their purchased content at any time and from various devices.
Accessibility status
Status: June 16, 2025.
This website is fully compliant with the AA level of the “Web Content Accessibility Guidelines – WCAG 2.1” and the applicable European standard EN 301 549 V3.2.1 (2021-03). All essential functions of the online store can be operated via keyboard and are compatible with assistive technologies such as screen readers.
Compliance with accessibility requirements
Our digital services comply with the harmonized standards and technical specifications of EN 301 549 and WCAG 2.1 at conformity level AA. This includes:
- Perceptible content: Sufficient color contrast and text alternatives for visual elements
- Operable navigation: Full keyboard accessibility for all functions
- Understandable content: Clear language and predictable navigation
- Robust technology: Compatibility with assistive technologies
Known barriers
At this time, there are no known barriers that would restrict the use of the website. However, should you encounter any difficulties in using the website, we will be happy to provide assistance.
Creation of this statement
This accessibility information was created on June 16, 2025, based on a self-assessment conducted by KNPB Media B.V.
Feedback and contact options
If you need assistance with orders or encounter any barriers, we will be happy to help you:
- Email: support@erotik.com
- Phone (NL): 0800 – 38 37 467
- Online form: https://www.erotik.com/kontakt/
We aim to respond within 3 working days and find a satisfactory solution.
Mediation procedure
If you are not satisfied with our response, you can contact the Dutch complaints authority:
Further information: https://www.digitoegankelijk.nl/
Contact for complaints:
Ministerie van Binnenlandse Zaken en Koninkrijkrelaties
Postbus 20011
2500 EA Den Haag, Netherlands
Phone: (070) 426 64 26
The Dutch authorities review complaints regarding compliance with digital accessibility standards and can issue appropriate recommendations.