1. Waiver of Right of Withdrawal

Since our products consist of digital content (Video-on-Demand), specific legal provisions apply. By purchasing digital content and starting the stream or download, you expressly agree that we begin the fulfillment of the contract before the statutory withdrawal period expires. You acknowledge that your right of withdrawal expires once the performance of the contract has begun (i.e., when you start watching or downloading the video).

2. Refund Eligibility

Refund requests will only be considered in the following exceptional cases:

3. Non-Refundable Situations

Refunds will not be issued if:

4. Contact Support

To request a refund or report an issue, please contact our support team.

IMPORTANT: It is mandatory to include your Order Number in your request. We cannot process or identify your inquiry without a valid order number.