1. Waiver of Right of Withdrawal

Since our products consist of digital content (Video-on-Demand), specific legal provisions apply. By purchasing digital content and starting the stream or download, you expressly agree that we begin the fulfillment of the contract before the statutory withdrawal period expires. You acknowledge that your right of withdrawal expires once the performance of the contract has begun (i.e., when you start watching or downloading the video).

2. Refund Eligibility

Refund requests will only be considered in the following exceptional cases:

• Technical Defects: The content cannot be played due to a persistent error on our platform, and our support team is unable to resolve the issue promptly.
• Duplicate Billing: You were accidentally charged multiple times for the identical content due to a system error.
• Unauthorized Transactions: Proven unauthorized use of your account by third parties, provided the content has not been consumed yet.

3. Non-Refundable Situations

Refunds will not be issued if:

• The content has already been streamed or downloaded (partially or fully).
• You dislike the content for subjective reasons (actors, plot, quality).
• Your hardware, software, or web browser is incompatible.

4. Contact Support

To request a refund or report an issue, please contact our support team.

IMPORTANT: It is mandatory to include your Order Number in your request. We cannot process or identify your inquiry without a valid order number.